So yesterday I was going through e-mails, answering questions from customers and inquiries from strangers.
And there's a question from a man in Canada who says (paraphrased) "I have this harness that you carry, but I can't read the size, this is what it measures. I need the next size up and do you ship to Canada."
So I spend a while measuring harnesses in the store, figuring out what he's got and what he needs. And I write back saying this is what you have, this is what you want and we happily ship to Canada.
And he writes back and says thanks anyway, I found it in a store here.
I understand shopping locally. I really do. But, if you've made me do the grunt work, please don't tell me about it.
Thank you very much.