Lost day...

Yesterday was a day for putting out fires. Not related to the store or customers - worse - computer problems! This time it was a new modem causing fires. We had been having intermittent problems with the internet and were told by techs that the modem was getting old and we should replace it. You would think that this would be an easy proposition. Think again. The box came with the new modem, all the requisite cables and cords, and an installation CD. Now with every other piece of new equipment, the first thing you do is stick in that installation CD. Not so here. It turns out that the CD installed Norton security programs on the PC that not only duplicated existing security but created a new firewall that prevented our two PCs from sharing files. Sounds simple, doesn't it. The problem was that we didn't know about this software installation until late in the day, after Hope talked to tech support at our DSL provider (who actually should have known about the new security programs, having provided that installation CD) and Dell (who shed light on the problem). So, we helped customers, mailed out orders, and came home totally frazzled.